At Kollimalai Arasan, we respect your privacy and are committed to protecting the personal information you provide when using our website, application, products, and services.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
By using the Kollimalai Arasan website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our services, we may collect the following information.
1.1 Personal Information
This may include:
- Full name
- Email address
- Mobile/phone number
- Billing address
- Delivery address
- Account information
- Order information
- Communication preferences
1.2 Order and Transaction Information
When you place an order, we may collect information relating to:
- Products purchased
- Order number
- Order date and time
- Order amount
- Delivery information
- Payment status
- Refund information
- Cancellation information
Payment transactions may be processed through third-party payment providers. We generally do not require or store complete sensitive payment credentials such as card PINs or passwords.
1.3 Device and Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location information derived from technical data where applicable
- Pages visited
- Website interaction information
- Date and time of access
- Diagnostic and security information
1.4 Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep you signed in.
- Maintain shopping cart functionality.
- Remember preferences.
- Improve website performance.
- Understand how customers use our website.
- Detect and prevent fraud or abuse.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
2. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Process and fulfill orders.
- Deliver products.
- Process payments and refunds.
- Communicate with you about your orders.
- Respond to customer support requests.
- Provide important service notifications.
- Improve our products and services.
- Improve website functionality and user experience.
- Detect and prevent fraud, abuse, and unauthorized activity.
- Maintain website security.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where permitted and where you have provided the required consent.
3. How We Share Information
We do not sell your personal information merely for the purpose of selling personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Delivery and logistics providers
- Technology and hosting providers
- Customer support providers
- Analytics and security providers
- Professional advisors
- Government authorities or law enforcement where required by law
We share only information reasonably necessary for the relevant purpose, subject to applicable law.
4. Payment Information
Payments may be processed by third-party payment providers.
When you make a payment, you may be redirected to or interact with the payment provider's systems.
Payment providers may process your payment information according to their own privacy policies and terms.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services.
- Complete transactions.
- Maintain business and financial records.
- Resolve disputes.
- Prevent fraud.
- Comply with legal, regulatory, accounting, or reporting obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
7. Your Privacy Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise a privacy-related complaint or grievance.
To exercise applicable rights, please contact us using the details provided below.
8. Marketing Communications
Where permitted by applicable law, we may send promotional communications about products, offers, discounts, or services.
You may opt out of promotional communications by using the unsubscribe option included in the communication or by contacting us.
You may continue to receive essential communications relating to your account, orders, payments, security, or other service-related matters even after opting out of promotional marketing.
9. Children's Privacy
Our services are not intentionally directed toward children who are not legally permitted to use the service independently.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the situation in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the "Last Updated" date on this page.
12. Contact and Grievance
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Kollimalai Arasan
Email: [Insert privacy/support email]
Phone: [Insert official phone number]
Address: [Insert registered/business address]
Grievance Officer: [Insert name/designation if applicable]
Grievance Email: [Insert grievance email]
We will handle privacy-related requests and complaints in accordance with applicable law.
13. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations in India.