Terms & Conditions

1. About Kollimalai Arasan

Kollimalai Arasan is an online platform through which customers can browse, select, and purchase pure spices, herbs, and natural products from Kolli Hills.

The terms "Kollimalai Arasan", "we", "us", and "our" refer to Kollimalai Arasan. The terms "you", "your", and "customer" refer to the person accessing the website or placing an order.

2. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

If an order is placed on behalf of another person, you confirm that you are authorized to provide their information and place the order.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, nutritional information, availability, and other product details displayed on the website are accurate.

However:

• Product images are provided for representation and may vary slightly from the actual product.
• Packaging and labeling may change from time to time.
• Product availability may change without prior notice.
• Minor variations in appearance, colour, size, or packaging may occur.
• Product information should always be checked on the actual product packaging where applicable.

For food products, customers are responsible for reviewing ingredient, allergen, nutritional, and other relevant information before consumption.

4. Account Registration

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information updated.
• All activities performed through your account.

You should immediately inform us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused, fraudulent, or in violation of these Terms & Conditions.

5. Placing an Order

When you place an order through our website:

1. You select the products you wish to purchase.
2. You provide the required delivery and contact information.
3. You review your order and total amount.
4. You select an available payment method.
5. You submit the order.

Submitting an order constitutes a request to purchase the selected products. An order is considered accepted only when Kollimalai Arasan confirms the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving product unavailability, pricing errors, suspected fraudulent activity, payment issues, or other operational reasons.

6. Pricing

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may change from time to time. Any applicable delivery charges, taxes, or other charges will be displayed during the checkout process where applicable.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

7. Payments

Payments may be processed through third-party payment service providers.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

Kollimalai Arasan does not store sensitive payment information such as complete card numbers or payment passwords unless specifically stated otherwise in our Privacy Policy.

8. Order Cancellation

Orders may be cancelled only where cancellation is permitted under our cancellation process and the relevant order status.

Once an order has been processed, packed, dispatched, or otherwise reached a stage where cancellation is no longer possible, cancellation may not be available.

Any eligible refund resulting from cancellation will be processed according to our Return & Refund Policy.

9. Delivery

We will make reasonable efforts to deliver orders to the address provided during checkout.

Delivery times are estimates and may vary due to:

• Location
• Product availability
• Courier delays
• Weather conditions
• Public holidays
• Transportation issues
• Unforeseen circumstances

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges or other consequences may apply where permitted.

10. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Food and snack products may have specific return restrictions because of their nature, hygiene, safety, freshness, and applicable regulations.

Please review the Return & Refund Policy before placing an order.

11. Promotional Offers

Kollimalai Arasan may provide discounts, coupons, promotional offers, or other benefits from time to time.

Promotional offers may:

• Have specific eligibility requirements.
• Have validity periods.
• Be limited to certain products or customers.
• Have minimum order requirements.
• Not be combined with other offers unless expressly permitted.

Kollimalai Arasan reserves the right to modify, suspend, or withdraw promotional offers where reasonably necessary.

12. Intellectual Property

All content available on the Kollimalai Arasan website, including but not limited to:

• Logos
• Brand names
• Product images
• Graphics
• Text
• Website design
• Icons
• Videos
• Software
• Other original materials

is owned by or licensed to Kollimalai Arasan unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

13. Prohibited Use

You must not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce malicious software or harmful code.
• Interfere with the operation of the website.
• Use automated systems to scrape or copy website content without permission.
• Create fraudulent accounts or place fraudulent orders.
• Misuse promotional codes or offers.
• Impersonate another person or entity.

14. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics services, authentication providers, or other service providers.

Your use of such services may also be subject to the respective third party's terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Kollimalai Arasan will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays caused by third parties, technical interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after the updated terms are published constitutes your acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Kollimalai Arasan, subject to applicable law.

18. Contact Us

If you have questions regarding these Terms & Conditions, please contact us through the contact details provided on the Kollimalai Arasan website.