Return & Refund Policy

1. General Return Policy

Due to the consumable nature of spices and natural products, we generally do not accept returns of products that have been opened, consumed, used, or handled in a manner that affects product safety or hygiene.

A return, replacement, or refund may be considered in eligible situations such as:

• The wrong product was delivered.
• The product received is damaged.
• The product is defective or otherwise unsuitable due to an issue attributable to us.
• The product is missing from the order.
• The product received does not reasonably match the product ordered.
• The product has another verified issue that makes it eligible for a return, replacement, or refund.

Eligibility is determined after reviewing the issue and supporting information.

2. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Where appropriate, we may request:

• Photographs of the outer packaging.
• Photographs of the damaged product.
• Photographs of the product label or batch information.
• Order details.
• A description of the issue.

Please retain the product and packaging until the issue has been resolved, as they may be required for verification.

3. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, contact our customer support team with your order details.

After verification, we may provide an appropriate resolution, which may include:

• Replacement of the affected product.
• Refund for the affected product.
• Another resolution agreed upon with the customer, where applicable.

4. Product Quality Issues

If you believe a product has a quality issue, please contact us promptly after delivery.

For food products, customers should not consume a product if they believe it is unsafe, contaminated, damaged, tampered with, or otherwise unsuitable for consumption.

Please provide relevant information such as photographs, product details, batch/lot information, expiry or best-before information, and order details where available.

We will review the complaint and determine the appropriate resolution.

5. Non-Returnable Situations

Returns or refunds may not be available for:

• Products that have been opened or consumed, except where required by applicable law or where the issue itself makes the product defective or unsafe.
• Products damaged after delivery due to improper handling or storage by the customer.
• Products where the customer simply changes their mind, where return is not permitted for the relevant food product.
• Orders with incorrect delivery information provided by the customer, where the resulting issue is attributable to the customer.
• Requests submitted outside the applicable return/refund period.
• Products for which the customer cannot reasonably establish the claimed issue.

These restrictions do not affect any rights that cannot legally be excluded under applicable law.

6. Return/Refund Request Period

Customers should report any issue as soon as possible after delivery and preferably within [insert number] hours/days.

The exact time period may vary depending on the nature of the product or issue.

Claims submitted after the applicable period may not be accepted unless otherwise required by applicable law.

7. How to Request a Return or Refund

To request a return, replacement, or refund:

1. Contact Kollimalai Arasan customer support.
2. Provide your order number.
3. Explain the issue clearly.
4. Provide photographs or other supporting information when requested.
5. Follow any instructions provided by our customer support team.

We will review the request and communicate the outcome.

8. Refund Process

If a refund is approved, the refund will generally be processed through the original payment method where technically and operationally possible.

The time required for the refund to appear in your account may depend on:

• Payment method.
• Payment service provider.
• Bank or financial institution.
• Processing timelines.

Kollimalai Arasan cannot guarantee the exact time taken by a third-party payment provider or bank after the refund has been initiated.

9. Partial Refunds

In appropriate circumstances, we may provide a partial refund for an affected product or portion of an order instead of a complete order refund.

The refund amount will depend on the nature and extent of the verified issue.

10. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the replacement product, subject to product availability and delivery feasibility.

If a replacement is not available, an appropriate refund may be provided.

11. Cancellation and Refund

If an order is successfully cancelled before processing or dispatch, an eligible refund may be initiated according to the applicable cancellation terms.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

12. Delivery Failure

If an order cannot be delivered because of circumstances attributable to the customer, such as an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the applicable refund or re-delivery options will depend on the circumstances and applicable law.

13. Promotional Products and Discounts

For orders placed using coupons, discounts, promotional offers, or special pricing, the refund amount may be calculated based on the actual amount paid for the affected product/order and the applicable promotional terms.

14. Refunds for Unavailable Products

If we are unable to fulfill a product that has already been paid for, we may cancel the affected product/order and initiate an appropriate refund for the amount paid for the unavailable product.

15. Abuse of Return or Refund Policy

We reserve the right to investigate repeated, suspicious, fraudulent, or abusive return/refund requests.

Where permitted by applicable law, we may restrict or decline requests that we reasonably believe involve fraud or misuse of our policies.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with a revised "Last Updated" date.

17. Contact Us

For return, replacement, or refund-related questions, please contact:

Please keep your order number available when contacting customer support.